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Aaryan Mart’s FAQ page answers common customer questions about online shopping in Bangladesh, including how to place orders, make payments, track orders, receive deliveries, request cancellations, understand returns and refunds, and access warranty support and customer service.
Find answers to common questions about shopping online from Aaryan Mart in Bangladesh. This FAQ page explains how to place orders, check order status, make payments, receive deliveries, request support, and understand Return, Refund, exchange, and Warranty policies.
To place an order, browse the website, choose the item you want to buy, add it to your cart, then proceed to checkout. During checkout, enter your delivery information, select your payment method, review your order, and confirm the purchase.
You may place an order without creating an account if guest checkout is available. However, registered customers may get easier access to order history, order tracking, saved information, and account-related support.
Aaryan Mart processes one delivery address per order. If you want to send products to different addresses, you should place separate orders for each delivery address.
Registered customers may check order status from their account or order history section after logging in. Customers may also contact Aaryan Mart support with their order number, customer name, and phone number to request order updates.
Address changes may be possible before the order is processed or dispatched. Customers should contact Aaryan Mart support as early as possible with the order number and correct address details. Address changes may not be possible after courier processing begins.
Aaryan Mart may accept payment methods such as Cash on Delivery, bKash, Rocket, and other available payment options shown during checkout. Card payment or online gateway options should only be listed if they are active and available on the website.
Orders on Aaryan Mart are billed in Bangladeshi Taka, shown as BDT or ৳ during checkout.
If your payment fails, please check whether the amount was deducted from your account. If money was deducted but the order was not confirmed, contact Aaryan Mart support with your payment reference, phone number, order details, and proof of transaction.
Delivery time may vary based on location, product type, courier availability, order confirmation, and operational conditions. Dhaka orders and outside-Dhaka orders may have different delivery timelines. Aaryan Mart should display the final delivery estimate on the product page, checkout page, or delivery information page.
Aaryan Mart ships products through courier service or available delivery partners. Delivery may depend on customer location, product weight, courier coverage, and order status.
Aaryan Mart primarily supports delivery inside Bangladesh. International delivery should only be offered if it is currently available and manually confirmed by the Aaryan Mart support team before order processing.
An order may be canceled if the product is out of stock, the address is incorrect, payment is declined, the recipient refuses the order, the customer is unavailable, or the order cannot be completed due to operational or supplier-related issues.
Customers may request cancellation before the order is processed or dispatched. Once an order has been shipped or handed over to a courier service, cancellation may depend on courier status and the applicable policy.
Customers may request return, exchange, replacement, or refund support if the product is eligible under Aaryan Mart’s Return Policy, Refund Policy, Warranty Policy, or product-specific terms. Eligibility may depend on product type, issue type, product condition, packaging, invoice, delivery status, and inspection result.
A product may be eligible if it is wrong, damaged, defective, incomplete, or does not match the confirmed order. The customer may need to provide order details, photos, videos, packaging photos, invoice, and other proof for verification.
Opened, used, washed, altered, damaged, hygiene-related, beauty, personal care, grocery, baby care, consumable, custom-made, clearance, final-sale, or non-returnable products may not qualify for return unless clearly allowed by Aaryan Mart policy.
Refunds are handled in accordance with the Aaryan Mart Refund Policy. Refund approval may depend on order status, payment method, product inspection, return approval, courier status, and supplier policy.
Warranty support may be available for eligible products in accordance with product-specific warranty terms, supplier policy, brand warranty, or service support conditions. Customers should check the product page before ordering.
Customers can contact Aaryan Mart support for help with orders, delivery, payment, return, refund, warranty, product information, or after-sales questions.
If you cannot find the answer you need, please Customer Support or contact Aaryan Mart with your order number, customer name, phone number, product name, and a clear explanation of your question. Review our Terms and Conditions or Privacy Policy for additional details.
