Aaryan Mart Refund Policy – Secure Refunds & Customer Protection

Aaryan Mart wants customers to shop with confidence. This Refund Policy explains when a customer may be eligible for a refund, how refund requests are reviewed, and how refunds may be processed for purchases made through aaryanmart.com.

Customers should read this policy before placing an order. By purchasing from Aaryan Mart, customers agree to the conditions described in this Refund Policy.

Overview

Aaryan Mart is an online shopping store in Bangladesh offering products across categories including Electronics Online Shopping, fashion, groceries, health and beauty, Home and Kitchen Products, baby products, toys, and daily-use essentials.

Refund eligibility may depend on the product type, order status, payment method, delivery status, product condition, return approval, supplier policy, and verification result.

Refund Eligibility

A customer may be eligible for a refund if:

• The order is canceled before processing or dispatch.
• The ordered product becomes unavailable after payment.
• A wrong product is delivered, and the issue is verified.
• A damaged or defective product is delivered, and the issue is approved after review.
• A returned product passes inspection and qualifies for a refund.
• A refund is approved under the Return Policy, Warranty Policy, or supplier terms.
• Payment was successfully made, but the order could not be completed.

Customers may need to provide order details, proof of payment, product photos, video, packaging photos, or other required information for verification.

Non-Refundable Cases

A refund may not be available if:

• The product has been used, damaged, altered, washed, opened, or mishandled after delivery.
• The product is returned without original packaging, labels, accessories, manuals, invoice, or required proof.
• The product is not eligible for return or refund due to hygiene, grocery, consumable, beauty, personal care, baby care, or product-specific restrictions.
• The customer provided incorrect delivery information.
• The customer refused delivery without a valid reason.
• The refund request is submitted after the allowed request period.
• The issue is caused by misuse, improper handling, unauthorized repair, wrong installation, liquid damage, electrical damage, or physical damage.
• The product was purchased under a final sale, clearance, non-refundable, or special offer condition.

Refund Request Timeframe

Customers should submit refund-related requests as early as possible after identifying an issue. The allowed refund request period may vary depending on product type, return condition, supplier policy, and order status.

Refund Verification Process

Aaryan Mart may verify refund requests before approval. Verification may include checking order details, payment status, Delivery Information status, product condition, photos and videos, courier updates, supplier responses, return inspections, and product-specific policy rules.

A refund request may be approved, rejected, or placed on hold if additional information is required.

Refund Method

Approved refunds are usually processed through the original payment method where possible. Depending on the order and payment type, refunds may be processed through mobile financial service, bank transfer, card payment reversal, store credit, wallet credit, or another approved method.

Customers may be required to provide accurate refund account details. Aaryan Mart is not responsible for delays caused by incorrect refund information provided by the customer.

Refund Processing Time

Refund processing time may vary depending on payment method, bank, mobile financial service provider, payment gateway, courier status, supplier response, and internal verification.

Aaryan Mart will try to process approved refunds as quickly as possible, but some refunds may take additional time due to payment gateway, bank, courier, or supplier procedures.

Delivery Charge and Service Fee Refunds

Delivery charges, courier fees, cash-on-delivery charges, payment gateway fees, packaging fees, service charges, and other handling fees may not be refundable unless the refund is caused by an issue confirmed by Aaryan Mart.

If a refund is approved for a wrong, damaged, defective, or unavailable product, Aaryan Mart may decide whether delivery or service charges are refundable according to the case and applicable policy.

Canceled Order Refunds

If an order is canceled before dispatch and payment has already been made, the customer may be eligible for a refund after the order and payment are verified.

If an order is canceled after dispatch, refund eligibility may depend on the courier's status, product condition, return approval, delivery charges, and applicable policies.

Return-Related Refunds

If a product is returned, refund approval may depend on successful product inspection. The returned product must meet the conditions of the Return Policy.

A refund may be rejected if the product is used, damaged after delivery, incomplete, missing accessories, returned late, or does not match the approved return reason.

Important Notes

Aaryan Mart reserves the right to approve, reject, hold, or request further verification for any refund request.

Products returned without approval may not qualify for a refund. Customers should contact After Sales Support before returning any product.

Refund, return, exchange, replacement, and warranty decisions may depend on product condition, product type, payment status, supplier policy, and inspection result. Please review our Terms and Conditions and Privacy Policy for additional details.

Contact Information

For refund-related questions, customers may Contact Aaryan Mart: