Aaryan Mart Warranty Policy – Product Warranty & Customer Support

Aaryan Mart wants customers to shop with confidence. This Warranty Policy explains how the product warranty, service support, claim eligibility, repair, replacement, and after-sales support may apply to products purchased from aaryanmart.com.

Customers should read this Warranty Policy before placing an order. Warranty coverage may vary depending on product type, brand, supplier, manufacturer, product condition, and warranty terms mentioned on the product page.

Overview

Aaryan Mart is an online shopping store in Bangladesh offering products across categories including Electronics Online Shopping, fashion, groceries, health and beauty, Home and Kitchen Products, baby products, toys, and daily-use essentials.

Some products may include a brand warranty, a supplier warranty, a service warranty, a replacement warranty, or limited support. Not all products carry the same warranty terms, so customers should review the product page or contact support before purchasing.

Product Warranty Coverage

Warranty coverage may apply only when a product has an official warranty, supplier warranty, service warranty, or replacement support clearly mentioned by Aaryan Mart.

Warranty may cover manufacturing defects, functional issues, or service-related problems that occur within the valid warranty period, depending on the product and warranty conditions.

Warranty does not automatically apply to every product unless it is clearly stated on the product page, invoice, warranty card, or order confirmation.

Brand or Supplier Warranty

Some products may be covered directly by the brand, supplier, importer, distributor, or manufacturer. In such cases, warranty service may follow the rules, processes, service center policies, and timelines of that brand or supplier.

Aaryan Mart may guide customers with warranty-related information where possible, but the final warranty decision may depend on the brand, supplier, distributor, or authorized service provider.

Warranty Claim Eligibility

A product may be eligible for warranty support if:

• The product was purchased from Aaryan Mart.
• The customer can provide valid order information or an invoice.
• The product is within the warranty period.
• The issue is covered under the warranty terms.
• The product was used according to normal usage instructions.
• The product has not been physically damaged, misused, repaired by unauthorized parties, or modified.

Customers may be asked to provide photos, videos, product packaging, invoice, warranty card, or other supporting details for verification.

Products Not Covered Under Warranty

Warranty may not apply to:

• Products without warranty mentioned on the product page
• Products outside the warranty period
• Physical damage, broken parts, cracks, scratches, dents, or liquid damage
• Damage caused by misuse, improper installation, wrong voltage, overheating, accident, negligence, or unauthorized repair
• Consumable products, grocery items, hygiene products, beauty products, personal care products, baby care products, or opened items where warranty is not applicable
• Accessories, cables, batteries, chargers, packaging, gifts, or free items unless warranty is specifically mentioned
• Products with missing invoice, serial number, warranty card, packaging, or required proof of purchase

Warranty Claim Process

To request warranty support, customers should After Sales Support or contact Aaryan Mart with the following information:

• Order number
• Customer name
• Phone number
• Product name
• Purchase date
• Description of the problem
• Photos or videos showing the issue
• Invoice or warranty card, if available

After receiving the request, Aaryan Mart may review the information and guide the customer through the next steps.

Inspection and Service Time

Warranty claims may require product inspection before approval. Inspection or service time may vary depending on product type, issue type, supplier response, service center availability, courier timeline, and operational process.

Aaryan Mart will try to assist customers with updates where possible, but repair or replacement timelines may depend on the brand, supplier, or service provider.

Repair, Replacement or Support Decision

If a warranty claim is approved, the product may be repaired, replaced, serviced, or supported in accordance with the applicable warranty terms.

If the same product is unavailable, Aaryan Mart or the supplier may offer an alternative solution based on product availability, warranty conditions, and service policy.

Refunds are not automatically included under warranty unless clearly approved under the applicable Refund Policy or supplier terms.

Warranty Exclusions

Warranty does not cover damage caused by customer misuse, unauthorized repair, physical impact, water damage, electrical problems, improper handling, software misuse, incorrect installation, or failure to follow product instructions.

Warranty also does not cover normal wear and tear, cosmetic damage, packaging damage, accessories, free gifts, or consumable parts unless specifically mentioned.

Important Notes

Customers should check warranty details before placing an order. Warranty terms may vary from product to product.

Products sent for warranty without approval may not be accepted. Customers should contact Aaryan Mart support before sending any product for inspection, repair, replacement, or service.

Aaryan Mart reserves the right to approve, reject, or request further verification for warranty claims based on product condition, warranty terms, supplier policy, and inspection results. Please check our Terms and Conditions, Return Policy, and Privacy Policy for additional details.

Contact Information

For warranty-related questions, customers may Contact Aaryan Mart: